How permissions work

Every user account has an Access Level (0–3) and a set of individual permissions. The access level controls broad access; permissions grant access to specific features within that level. A user needs both the right access level and the right permission to use a feature.

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Tip: start restrictive Grant the minimum permissions needed for a role — you can always add more later. This reduces the risk of accidental changes or data exposure.

Exam Management permissions

PermissionWhat it allowsTypical roles
Manage SittingsCreate, edit, and delete individual exam sittings. View all sittings and print sitting slips.Exam Officer, Admin
Bulk SittingUpload CSV files to create sittings in bulk.Exam Officer, Admin
Manage CollectionsCreate, edit, archive, and delete collections. Assign invigilators to collections.Exam Officer, Admin
Exam InvigilationView assigned collections and sittings. Monitor exam progress during a live sitting.Invigilator, Exam Officer, Admin
Countdown ClockView the exam countdown clock for a live sitting.Invigilator, Exam Officer

SMS permissions

All SMS permissions require the SMS Add-on subscription to be active on your account.

PermissionWhat it allowsTypical roles
SMS DashboardAccess the SMS Dashboard. Required for any SMS functionality.Any SMS user
SMS — StudentsSend SMS messages to students and parents.Admin, Head of Year, Office Staff
SMS — StaffSend SMS messages to staff members.Admin, Office Staff
SMS — Missing NumbersView and investigate the missing phone numbers report.Admin, Office Staff
SMS — TemplatesCreate, edit, and delete SMS templates.Admin
SMS — InboxView and reply to inbound SMS messages from students and parents.Admin, Office Staff
SMS — SettingsConfigure SMS provider credentials and system settings.IT Officer, Admin
SMS — AttendanceAccess and send attendance-related SMS notifications.Attendance Officer, Admin
SMS — AbsenceAccess and send absence notifications.Attendance Officer, Admin
SMS — BehaviourAccess and send behaviour-related SMS notifications.Head of Year, SENCO, Admin
SMS — Audit LogView the full delivery audit log.Admin, IT Officer

Other module permissions

PermissionWhat it allowsTypical roles
Bulletin BoardView, post, edit, and delete announcements. Upload and manage documents.Admin, Office Manager
User ManagementCreate, edit, enable/disable, and reset 2FA for user accounts.Admin, IT Officer
MIS SyncTrigger MIS data syncs and view provisioning logs. Configure Wonde API settings.IT Officer, Admin
Report ModuleAccess the Reports module — create collections, upload reports, manage visibility, view analytics.Exam Officer, Admin

Suggested permission sets by role

Invigilator (basic)

Exam Officer

Office / Communications Manager

IT Officer / Full Administrator

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Need help deciding? If unsure, start with fewer permissions and add more as required. A user missing a permission will see an "Access Denied" message when they try to use that feature — they can request access from an administrator.