User Management
Create and manage staff and invigilator accounts, assign granular permissions, reset 2FA, and enable or disable access.
Creating a new user account
Go to User Management
Click Settings in the navigation menu, then click User Management. You will see a list of all current users at your exam centre.
Click "Add User"
Click the Add User button at the top of the page.
Enter the user's details
Fill in their full name, email address (login username), and a temporary password they will be asked to change on first login.
Set the access level
Choose the appropriate access level (see Access Levels below). For most invigilators choose Level 1.
Assign permissions
Tick the specific permissions this user needs. See the Permissions Reference for a full list and suggested role configurations.
Save the account
Click Save User. Share the email and temporary password with the new user â they must set up 2FA on their first login.
Access levels
| Level | Name | Description |
|---|---|---|
| 0 | No access | Account exists but user cannot log in. Used to temporarily suspend without deleting. |
| 1 | Staff | Basic staff member. Can only access features explicitly granted via permissions. |
| 2 | Administrator | Can manage most platform features and other users (except Level 3 accounts). |
| 3 | IT Officer / Full Admin | Full platform access including system settings, MIS sync, and all user management. |
Editing an existing user
Find the user
On the User Management page, find the user by scrolling or searching.
Click "Edit"
Click Edit next to their name. The edit form opens pre-filled with their current details.
Make changes and save
Update any details â name, email, access level, or permissions â then click Save. Changes take effect immediately.
Resetting a user's 2FA
Open the user's account
Go to User Management and click Edit next to the user.
Click "Reset 2FA"
Click the Reset 2FA button on their profile and confirm the action.
Tell the user to log in
On their next login they will see a new QR code to scan with their authenticator app. Old codes will no longer work.
Disabling and enabling accounts
To temporarily prevent a user from logging in without deleting their account, set their Access Level to 0. To re-enable, set their access level back to 1, 2, or 3.
Resetting a user's password
Passwords are stored securely and cannot be viewed. To reset:
- Edit the user's account
- Enter a new temporary password in the Password field
- Save the account
- Tell the user their new temporary password â they will be prompted to change it on first login